Frequently Asked Questions
Can't find what you're looking for? Contact Us
Do you offer same day delivery?
Yes, we offer same day delivery anywhere in Manhattan below 160th Street from Monday to Saturday. For orders to be delivered within the same day, orders must be placed by 2 PM EST Monday to Friday and by 12 PM EST on Saturdays.
How much is your delivery fee?
For local Manhattan orders, our delivery fee is $18. All orders to Upper Manhattan (above 125th St.), Queens, Brooklyn & the Bronx have a delivery fee of $30. Orders to Staten Island, Westchester, and Nassau County delivery fee of $35. Orders to New Jersey are $40. Orders to Rockland and Suffolk County have a delivery fee of $45.
Do you have a minimum for delivery?
Yes, our minimum amount for delivery for a floral arrangement is $100 (not including tax and delivery fee). The starting price for our plants is $75. If you wish to order something below our delivery minimum, you may call us to place an order for store pickup.
When will my flowers be delivered?
Our #1 goal is to have your flowers delivered as quickly as possible. We will deliver your order within the selected time frame in the checkout process. Please note for outerborough deliveries, our delivery time frame is from 9am - 5pm, as routes/traffic vary each day. Trust us it will be there before 5 PM :)
Will you let me know when the flowers are delivered?
Yes! You will receive an email confirmation sent to your email address when the flowers have been delivered.
What is your replacement policy?
If your flowers arrive damaged or not up to standards, we will replace it free of charge. Please notify us within 24 hours via email to firstname.lastname@example.org and we will organize a replacement delivery ASAP. Please include pictures and your order number. After 3 days, we are unable to issue any credit or discount for the floral arrangement purchase.
What about plants & orchids?
For plants or orchids, if your item arrives damaged or not up to standards, please contact us within 14 days to address the issue. After 14 days we are unable to replace your order.
What forms of payment do you accept?
We currently accept payment from all major credit card companies, including American Express. In addition, we accept payment from Paypal, Shopify Pay, and Google Pay.
Do you offer subscriptions and how can I sign up?
Absolutely! To sign up or to learn more about our subscription services, please email us at email@example.com and one of our sales associates will contact you within 24 hours.