Replacement & Refund Policy

Replacement & Refund Policy

Our #1 goal here at Scotts Flowers NYC is to make sure that you are thrilled with the floral arrangement or plant that you received. If you are unhappy with the item you received from us, please contact within 24 hours so we can take the appropriate action to correct the situation. 

  • If your flowers arrive damaged or not up to standards, we will replace it free of charge. Please notify us within 24 hours via email to support@scottsflowersnyc.com and we will organize a replacement delivery ASAP. Please include pictures and your order number.

  • After 3 days, we are unable to issue any credit or discount for the floral arrangement purchase. 

  • If we are unable to leave the flowers with a doorman or package room, we will attempt to leave the flowers with a neighbor. If it's a residence and no neighbor is home, we will leave the flowers in front of the recipients door and leave them a voicemail.

  • If your plant or orchid arrives damaged or not up to standards, we will replace it free of charge. Please notify us within 24 hours via email to support@scottsflowersnyc.com and we will send a replacement ASAP. Please include pictures and order number.

  • After a 14 day period, we are unable to offer a replacement or refund for plants or orchids. 

Cancellation and/or Refund

If the order is cancelled 24 hours before the delivery date, a refund will be given. If the order has already been created and is on it's way for delivery, we are unable to cancel the order. 

If we attempted delivery on an order and the order is returned to the store and then cancelled, we must withhold the delivery charge when processing the cancellation of the order.

Substitution 

Due to the seasons, market conditions and availability, substitutions may sometimes occur to flowers, greens, or containers. We will always do our best to maintain the overall aesthetic design. If an item is unavailable, we'll sub in products of equal or greater value.