We consider every order an obligation to your complete satisfaction— whether you've sent flowers from Scott's or received them.

When placing an order, be aware that some flower substitution may occur due to seasonal availability. However, we guarantee that your order will always retain the equivalent quality of flowers and style you expect for each and every order.

If you are not completely satisfied in every way, please call us at 212.727.2800 and we will rectify the situation immediately.